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It's a New Day in Public Health.

The Florida Department of Health works to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts.

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Contact Information

Paramedics and Emergency Medical Technicians

Our newest employee: ELI.

ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional service to our customers through online chat.

ELI is designed to answer common questions in a variety of different areas. Some areas include: licensure requirements, renewal requirements, fees, contact information, background screening, public records, and more.

If ELI cannot answer your question, he will ask you if you would like to be transferred to a live agent within the department. The live agent will be able to see the entire chat with ELI and help continue the conversation to help resolve your question quickly.

ELI will continue to learn from each question that gets sent to a live agent so in the future, he will be able to answer those questions.

Frequently Asked Questions

  • WHEN CAN I CHAT?
  • WHAT DOES ELI DO?
  • WHAT IF ELI CAN'T ANSWER MY QUESTION?
  • DO ALL BOARD WEBSITES HAVE ELI?
  • I DO NOT WANT TO CHAT. I WANT TO CALL. HOW DO I DO THIS?
ELI is available 24/7/365. ELI is here to help during and after traditional business hours. Many of our customers work long shifts and still need to contact the department, ELI is here to help during any time of the day.
ELI is designed to answer commonly asked questions from our customers. ELI has studied the website, past calls, and past emails to determine which questions customers frequently ask.
ELI will transfer you to a live agent within the department, unless after core business hours of 8-6pm est. ELI will then learn from your questions so in the future, he will be able to answer them and not have to transfer you to a live agent.
Not yet, the department is currently onboarding ELI for each board website. Please check back later to see if ELI is your new employee.
Please ask ELI, he will help you find the correct contact information for your issue.
Please note: Florida has a very broad public records law. Most written communications to or from state officials regarding state business are public records available to the public and media upon request. Your e-mail communications may therefore be subject to public disclosure.

For general questions about licensure and renewal:

Customer Contact Center
(850) 488-0595
Monday through Friday from 8:00 a.m. to 6:00 p.m. ET

Office
Phone: (850) 245-4910
Fax: (850) 921-6365
Email: mqa.emt-paramedics@flhealth.gov

MAILING ADDRESS:
Department of Health
EMT-Paramedic Certification
4052 Bald Cypress Way
Bin C-85
Tallahassee, FL 32399-3285

For Applications and Fees (Regular Mail)
P.O. Box 6330
Tallahassee, Florida 32314-6330

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