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The Florida Department of Health works to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts.

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Contact

Genetic Counseling

OfficeMailing Address
  •  

    Genetic Counseling

    4052 Bald Cypress Way 

    Bin C-08 

    Tallahassee, FL 32399-3258

For Applications and Fees (Regular Mail)
  •  

    Florida Department of Health Genetic Counseling

    P.O. Box 6330 

    Tallahassee, FL 32314-6330


Please note: Florida has a very broad public records law. Most written communications to or from state officials regarding state business are public records available to the public and media upon request. Your e-mail communications may therefore be subject to public disclosure.

Our newest employee: ELI!

ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional service to our customers through online chat.

ELI is designed to answer common questions in a variety of different areas. Some areas include: licensure requirements, renewal requirements, fees, contact information, background screening, public records, and more.

If ELI cannot answer your question, he will ask you if you would like to be transferred to a live agent within the department. The live agent will be able to see the entire chat with ELI and help continue the conversation to help resolve your question quickly.

ELI will continue to learn from each question that gets sent to a live agent so in the future, he will be able to answer those questions.

Frequently Asked Questions

  • When Can I Chat?
  • WHAT DOES ELI DO?
  • WHAT IF ELI CAN'T ANSWER MY QUESTION?
  • DO ALL BOARD WEBSITES HAVE ELI?
  • I DO NOT WANT TO CHAT. I WANT TO CALL. HOW DO I DO THIS?
ELI is available 24/7/365. ELI is here to help during and after traditional business hours. Many of our customers work long shifts and still need to contact the department, ELI is here to help during any time of the day.
ELI is designed to answer commonly asked questions from our customers. ELI has studied the website, past calls, and past emails to determine which questions customers frequently ask.
ELI will transfer you to a live agent within the department, unless after core business hours of 8-6pm est. ELI will then learn from your questions so in the future, he will be able to answer them and not have to transfer you to a live agent.
Not yet, the department is currently onboarding ELI for each board website. Please check back later to see if ELI is your new employee.
Please ask ELI, he will help you find the correct contact information for your issue.

Genetic Counseling Application Specialists: 
 
Kheirsten Bowman - Regulatory Specialist II
Processes Genetic Counseling applications. 
Telephone: 850-245-4292
 
MQA Licensure Support Services Unit  
Assists with technical issues with online renewal system; provides paper renewal applications; processes name and address changes for licensees; assists with questions regarding physical licenses not received by licensees and duplicate license requests. 
 
MQA Customer Contact Center 
(850) 488-0595 
Monday through Friday | 8:00 a.m. to 6:00 p.m. ET

Ashleigh K. Irving - Executive Director   
Responsibilities: Handles the administration of the Genetic Counseling unit and legislative and budget Issues.   
 
Eric Pottschmidt - Program Operations Administrator  
Supervisor of day-to-day operations for the Genetic Counseling staff and is available when other staff members are out of the office. 
Answers general questions regarding laws and rules regarding the profession. 
Telephone: (850) 245-4292

Judith Baxter
Regulatory Specialist III
Responsibilities: Responsible for agenda and board meeting preparations, board member and office STMS travel coordination, and coordinates and reconciles office and travel purchasing card transactions. Along with other administrative duties, also communicates with board members, other state agencies, and the general public to answer questions relating to board meeting procedures.

 
Office Contact Information 
PHONE: (850) 245-4292 
Monday through Friday | 8:00 a.m. to 5:00 p.m. EST 
FAX: (850) 413-6982 
EMAIL:  MQA.GeneticCounseling@flhealth.gov 
 
Licensing Support Services 
(850) 488-0595 
Monday through Friday | 8:00 a.m. to 6:00 p.m. EST 
 
MAILING ADDRESS: 
Department of Health 
Genetic Counseling Licensure 
4052 Bald Cypress Way 
Bin C-08 
Tallahassee, FL 32399-3255 
 
Expedited Online Genetic Counseling Licensure Application

For Paper Applications and Fees (Regular Mail) 
P.O. Box 6330 
Tallahassee, Florida 32314-6330