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The Florida Department of Health works to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts.

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Help Center

Please visit the New MQA Online Services Portal FAQs for “How -To” information regarding address updates, licensure status changes, duplicate licenses, name changes, application status checks, submitting supporting documentation for applications, making payments for previously submitted applications or renewal.

  • New MQA Online Services Portal FAQs

Q:

I’m receiving an error that my email address is already in use.

A:

This commonly occurs when a user has already created an account. Please use the Forgot User ID link on the MQA Online Service log-in page. If you cannot remember your password, you can select the Reset Password button to have a new password emailed to you.

Q:

I already have a user ID and password that I used in previous renewals. Why do I have to register for a new account?

A:

We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.

Q:

What do I need to get started in the new MQA Online Services Portal?

A:

You will need access to a desktop or laptop computer with a compatible web browser (Internet Explorer, Mozilla Firefox, or Google Chrome) installed, your social security number, date of birth, and your mailing address zip code currently on file with the Department of Health.

*Note: MQA Online Services is not fully compatible with all mobile devices or Apple Safari at this time.

Q:

I did not receive an email with my temporary password.

A:

Check your email account’s junk mail folder. If the temporary password email is not in your junk mail folder, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email (NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.)

Q:

I locked my account, how do I unlock it?

A:

Accounts are locked after 5 failed login attempts. You must close your browser and wait one hour before attempting to login again.

Q:

I no longer have access to the email account I registered with.

A:

You can update your email address by selecting the Update Account link within the MQA Online Services Portal. If you do not remember your password, please contact the MQA Call Center at (850) 488-0595 for assistance in changing your email address.

Q:

Why do I have to provide my email address twice?

A:

Your email address is initially used to create your user account. We ask for your email address a second time when you renew as part of your renewal application’s contact information; however, providing your email address on an application is optional.

Q:

Will my email address be available to the public?

A:

The email address provided at the time of registration is private and will not be provided to the public. If you provide an email address within an application’s contact information (i.e. when renewing), the address will be saved in our licensing database and becomes public information.

Q:

Must I take a domestic violence course for initial licensure?

A:

No. Domestic Violence is not required for initial licensure. However, it is mandated by statute that two-hour (2) Domestic Violence course must be completed for every third (3rd) biennial license renewal. 

Q:

Is the prevention of medical errors course required for renewal?

A:

Yes, the medical errors course is required for renewal. 

Q:

What examination is required for licensure?

A:

The examination that is required for licensure is the PRAXIS School Psychology exam given by Educational Testing Service (ETS). The exam code is 5402. The destination code for this office is 7114.

Q:

What is Florida’s passing score for the exam?

A:

Effective September 9, 2014, the minimum passing score on the Praxis School Psychology test is 147 as determined by the National Association for School Psychology (NASP) and Educational Testing Service (ETS).

Q:

What supervision is required for licensure?

A:

Successful completion of three years of school psychology experience:

  • One (1) year of experience consists of 1500 hours within twelve (12) consecutive months.
  • Two (2) years of the three (3) year requirement shall consist of supervised experience.
  • All supervised experience shall be performed by a certified or licensed school psychologist in any jurisdiction or a licensed psychologist.
  • The third year can consist of general experience
  • Doctoral internships may be applied toward the supervision requirement. Non-doctoral internships, which are part of the education requirement, do not count toward the supervised or general experience requirement.

Q:

When is a course worksheet required?

A:

A course worksheet is required if you did not obtain a master’s or higher degree in school psychology. Refer to 64B21-500.009, F.A.C. for assistance when completing this form.

Q:

How can I transfer my school psychology license to Florida from another state in which I hold school psychology licensure?

A:

You cannot transfer a license from another state to Florida.

Q:

I am licensed in another state(s). Does that mean I should apply for licensure by endorsement?

A:

1)  Persons applying under the 10 YEARS OF LICENSED PSYCHOLOGY EXPERIENCE method must demonstrate possession of a doctoral degree in psychology and at least 10 years of experience as a licensed psychologist in any jurisdiction or territory of the United States within the 25 years preceding the date of application. Effective July 1, 2022, a doctoral degree in psychology means a Psy.D., Ed.D. in psychology, or a Ph.D. in psychology from a psychology program at an educational institution that, at the time the applicant was enrolled and graduated, had institutional accreditation from an agency recognized and approved by the United States Department of Education, or, was recognized as a member in good standing with the Association of Universities and Colleges of Canada. Programmatic accreditation of the applicant’s doctoral degree in psychology, by the American Psychology Association (APA), will no longer be required for this application method as of the noted effective date.

2)  Persons applying under Endorsement of ABPP Diplomate Status may apply based on current possession of a diplomate status in good standing with the American Board of Professional Psychology.

Q:

If I take more than the required 30 hours of continuing education during one biennium, may I count the excess toward the next biennium?

A:

No. All hours must be completed within the 24 months of the license biennium.

Q:

If I place my license on inactive status, am I exempt from the continuing education requirements?

A:

You are not required to obtain continuing education to place or maintain your license on inactive status. However, to reactivate an inactive license, you will be required to show evidence of participation in fifteen (15) hours of approved continuing education for each year the license was on inactive status and thirty (30) hours of approved continuing education for the last biennium in which the license held an active status. Contact the Office of School Psychology at (850) 245-4373.

Q:

How can I file a complaint against a licensee?

A:

You may print the Complaint Form from our website or call (850) 488-0595 or (850) 414-1976 to request one by mail.

To file a complaint on a non-medical related business or profession, please visit the Department of Business and Professional Regulation.

Q:

What do I need to do in order to receive a duplicate license due to having lost my original one?

A:

Beginning July 1, 2023, licensees will be able to retrieve duplicate licenses, at no cost, by logging into the MQA Online Services Portal. The PDF version of the license will be available under the “Licensure Documents” menu on the licensee’s personal dashboard. Should you need a duplicate license prior to July 1st, please reach out to the MQA Customer Contact Center at 850-488-0595 for assistance.